Category: Government

  • What’s Behind the Buzz about Transforming Government

    Most leaders have by now been exposed to a veritable alphabet soup of quality improvement initiiaves.  There were Quality Circles, TQM, SQI and CQI; remember those?  I do and have even  taught them. Now LEAN and Six-Sigma are the popular intiatives to reduce waste and improve efficiency.  LEAN had it’s genesis in the Toyota Production…

  • Is Extreme Government Makeover Really Extreme?

    Last time, we introduced Ken Miller’s work called Extreme Government Makeover. Unlike many waste cutters and efficiency improvers, Ken comes from government service. He cut his process improvement teeth working to reduce the waiting lines at the Missouri DMV. After that, he spent a decade on the road as a consultant. He claims to have…