Category Archives: Government

Most leaders have by now been exposed to a veritable alphabet soup of quality improvement initiiaves.  There were Quality Circles, TQM, SQI and CQI; remember those?  I do and have even  taught them. Now LEAN and Six-Sigma are the popular … Continue reading →

Last time, we introduced Ken Miller’s work called Extreme Government Makeover. Unlike many waste cutters and efficiency improvers, Ken comes from government service. He cut his process improvement teeth working to reduce the waiting lines at the Missouri DMV. After … Continue reading →